How can we help you?
FREE Tech Support
OPTION 1: LIVE CHAT
Live Chat is avaialble through the black tab that pops up at the bottom of the screen, says 'Questions? Ask Now ...'
OPTION 2: EMAIL OR CONTACT US
We make every attempt to return emails within 24 business hours. Please note our office hours are Mon-Thurs, 9A-5P EST. You can send an email directly using one of the emails below, or use the form located on the CONTACT US page.
OPTION 3: FAQs & TUTORIALS
Many questions can be answered through the FAQ page (frequently asked questions) or by watching one of the video tutorials. If you need help over the weekend our outside of our normal business hours, starting there is always a good idea. To all new comers, we strongly recommend spending a couple minutes on the QUICK START TOUR page, which outlines how to get started with the basic functions on the site.
PAID Tech Support
Once enrolled, you will be able to setup appointments for one-on-one tech support by phone. The support is by appointment only in order to coordinate your ability to be in front of your computer with our ability to help during normal business hours. If you wish to enroll in this paid phone support, please contact us via email or Live Chat.
PO Box 543
Delaware OH 43015
Please note, we are not staffed to take regular phone calls. When calling the number above, you will be able to leave a message and your call will be returned as quickly as we are able. If you have an email on file, your call will be returned by email. It is always faster to contact us by email. Tech Support is ONLY OFFERED through email or Live Chat, unless you purchase the Tech Support Phone Support (detailed above).